When were you last WOW’d as a customer? For me it was an hour ago and part of the ingredients for a “WOW” usually includes the unexpected. So, someone in my world had their car stolen yesterday. I needed to contact Linkt to have the e-toll tag reported stolen, and see if the thief was [...]
This morning I had a wonderful experience at the bank. Yes, at the bank… Bank of Queensland in Stafford. So without checking the time, I just stopped there on the way home from a meeting. As I went to walk through the door, the door didn't open and I could see the team members [...]
We all want great service with every business encounter these days. Sometimes our expectations are met with no further thought or need for comment, sometimes we are disappointed and sometimes we are so happy we are “blown away”. At play are the expectations of the customer and the degree of employee engagement. If both are [...]
