What would you do if you have a plumbing business and it comes to light –for example industry colleagues or team members find out - that there are many issues with the plumbing in your own home? What would you do if you called yourself The Vitality Expert and felt pretty ordinary? In what has [...]
This month I celebrate 15 years of leading a business coaching practice. 15 years of supporting people, mostly small business owners, to have a bigger life than one where they think about work just about all day, almost every day if not every day. And I know this because I have my own data. Over [...]
“Surge capacity” is a term previously used in hospitals meaning an ability to handle an influx of new patients. It is not selective in who it afflicts: you may be a business owner, team member, stay-at-home mum or a student. After adapting our lives due to the COVID-19 coronavirus for most of 2020 and [...]
Last week this happened. An intimate group of business owners stopped what they would normally do on a Wednesday to pause, reflect and plan. We call it the PEPP®pause and PEPP® stands for Purpose + Energy + Pleasure + Profit. It’s how we all “do” business and life because we all want more vitality. [...]
“Are you speaking in white noise?” asked The Boss Lady “and if you are, stop and be different”. And The Boss Lady aka Marion “Maz” Farrelly should know. Her shows on the “small screen” have had an estimated audience of 7 billion. Yes, 7 billion. They include the reality ones that many people are addicted [...]
When were you last WOW’d as a customer? For me it was an hour ago and part of the ingredients for a “WOW” usually includes the unexpected. So, someone in my world had their car stolen yesterday. I needed to contact Linkt to have the e-toll tag reported stolen, and see if the thief was [...]
This morning I had a wonderful experience at the bank. Yes, at the bank… Bank of Queensland in Stafford. So without checking the time, I just stopped there on the way home from a meeting. As I went to walk through the door, the door didn't open and I could see the team members [...]
So… it’s all well and good having a new marketing pull-up banner and business cards with the words “Vitality Expert” and putting #vitality wherever possible, but I just Googled “what is the opposite of vitality?” I’m trying to find vitality in death. And if I’m to refer to a Vitality Journey going forward I need to embrace [...]
We all want great service with every business encounter these days. Sometimes our expectations are met with no further thought or need for comment, sometimes we are disappointed and sometimes we are so happy we are “blown away”. At play are the expectations of the customer and the degree of employee engagement. If both are [...]
Sometimes (read often) even those of us who are fiercely independent need help. I won’t even say “want” help, but definitely “need” help. If we’re not in the habit of asking for it, it can be hard. Really hard. And really humbling. Sometimes having FUN whilst exercising backfires. Really badly! So this was me 4 [...]
