Last week this happened. An intimate group of business owners stopped what they would normally do on a Wednesday to pause, reflect and plan. We call it the PEPP®pause and PEPP® stands for Purpose + Energy + Pleasure + Profit. It’s how we all “do” business and life because we all want more vitality. [...]
When were you last WOW’d as a customer? For me it was an hour ago and part of the ingredients for a “WOW” usually includes the unexpected. So, someone in my world had their car stolen yesterday. I needed to contact Linkt to have the e-toll tag reported stolen, and see if the thief was [...]
This morning I had a wonderful experience at the bank. Yes, at the bank… Bank of Queensland in Stafford. So without checking the time, I just stopped there on the way home from a meeting. As I went to walk through the door, the door didn't open and I could see the team members [...]
